Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Contact us through our contact forms
• Book our services
• Participate in surveys or promotional activities

This information may include:

• Name and contact details (email address, phone number, postal address)
• Demographic information
• Travel preferences and requirements
• Payment information (processed securely through third-party providers)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookie Policy for more details)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

• To provide and improve our travel services
• To process bookings and payments
• To communicate with you about your travel arrangements
• To provide customer support

2.2 Marketing and Communications

• To send you newsletters and promotional materials (with your consent)
• To inform you about new services and special offers
• To conduct market research and gather feedback

2.3 Legal and Administrative

• To comply with legal obligations
• To protect our rights and interests
• To prevent fraud and ensure security
• To resolve disputes

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

• Contract: To fulfil our contractual obligations when providing travel services
• Consent: When you have given clear consent for specific processing activities
• Legitimate Interests: For our legitimate business interests, provided they don't override your rights
• Legal Obligation: When required by law

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Email marketing platforms
• Web hosting providers
• Analytics services

4.2 Travel Partners

When you book travel services, we may share relevant information with:

• Hotels and accommodation providers
• Transport operators
• Tour operators and guides
• Insurance providers

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure the safety of our users
• Investigate fraud or security issues

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage systems
• Regular security assessments
• Staff training on data protection
• Access controls and authentication procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

• Newsletter subscriptions: Until you unsubscribe
• Customer records: 7 years after the last transaction (for tax and legal purposes)
• Website analytics: 26 months
• Marketing communications: Until you opt-out or 3 years of inactivity

7. Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of processing activities
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, please contact us using the details provided in the Contact section below.

8. International Transfers

Your personal information may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

11. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

12. Supervisory Authority

If you believe we have not handled your personal information in accordance with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):