Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your access to and use of the Travel Insights website (the "Website") and travel services (the "Services") provided by Travel Insights Ltd, a company registered in England and Wales (company number 12345678) with its registered office at 45 Regent Street, London, W1B 4LR ("we", "us", or "our").

By accessing our Website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.

2. Definitions

• "Client" or "You": The person or entity using our Website or Services
• "Booking": A confirmed reservation for travel services
• "Supplier": Third-party providers of travel services (hotels, transport operators, etc.)
• "Package Tour": A combination of travel services sold as a single package
• "Force Majeure": Circumstances beyond our reasonable control

3. Our Services

3.1 Travel Services

We provide various travel services including:

• Bespoke tour planning and itinerary creation
• Accommodation bookings
• Transportation arrangements
• Tour guide services
• Travel insurance assistance
• Concierge services

3.2 Website Services

Our Website provides:

• Travel information and guides
• Blog content and destination insights
• Booking and inquiry facilities
• Newsletter and marketing communications

4. Booking Process and Payment

4.1 Making a Booking

To make a booking with us, you must:

• Be at least 18 years of age
• Provide accurate and complete information
• Accept these Terms and any specific booking conditions
• Pay the required deposit or full payment

4.2 Booking Confirmation

A contract between you and us comes into existence when we send you written confirmation of your booking. This confirmation will include:

• Details of the booked services
• Total cost and payment schedule
• Important booking conditions
• Contact information for your trip

4.3 Payment Terms

• A deposit is required to secure most bookings
• Full payment must be received at least 8 weeks before travel
• We accept payments by bank transfer, credit card, or debit card
• All prices are quoted in British Pounds (£) unless otherwise stated
• Payment processing is handled securely through third-party providers

5. Pricing and Fees

5.1 Price Accuracy

We strive to ensure all prices are accurate, but errors may occur. If we discover an error in the price quoted for your booking, we will contact you immediately. You may then choose to:

• Accept the corrected price
• Cancel your booking and receive a full refund

5.2 Price Changes

Once a booking is confirmed, we will not increase the price except in the following circumstances:

• Changes in government taxes or fees
• Fluctuations in exchange rates (where applicable)
• Increases in fuel surcharges by transport providers

5.3 Additional Costs

Unless specified otherwise, the following are not included in our prices:

• Travel insurance
• Passport and visa fees
• Personal expenses and gratuities
• Meals not specified in the itinerary
• Optional activities and excursions

6. Cancellations and Refunds

6.1 Your Right to Cancel

You may cancel your booking at any time by giving written notice. Cancellation charges will apply as follows:

• More than 56 days before travel: Loss of deposit
• 29-56 days before travel: 50% of total cost
• 15-28 days before travel: 75% of total cost
• Less than 14 days before travel: 100% of total cost

6.2 Our Right to Cancel

We may cancel your booking in the following circumstances:

• Failure to make payment when due
• Breach of these Terms
• Force Majeure events
• Insufficient numbers for group tours

If we cancel your booking (other than for your breach), we will provide a full refund or offer alternative arrangements.

6.3 Travel Insurance

We strongly recommend that you purchase comprehensive travel insurance to protect against cancellation fees and other travel-related risks.

7. Changes to Your Booking

7.1 Changes Requested by You

Changes to confirmed bookings may be possible subject to:

• Availability of alternative arrangements
• Payment of any additional costs
• Administration fee of £50 per change
• Approval by relevant suppliers

7.2 Changes Made by Us

We may need to make changes to your booking due to circumstances beyond our control. We will:

• Notify you as soon as possible
• Offer suitable alternatives where available
• Provide compensation for significant changes
• Offer a full refund if alternatives are unacceptable

8. Your Responsibilities

8.1 Travel Documents

You are responsible for ensuring you have:

• Valid passport with appropriate expiry dates
• Required visas and entry permits
• Necessary vaccination certificates
• Travel insurance documentation

8.2 Health and Fitness

You must:

• Inform us of any medical conditions that may affect your travel
• Ensure you are physically capable of undertaking booked activities
• Follow all health and safety instructions
• Obtain necessary medical advice and vaccinations

8.3 Behaviour and Conduct

You agree to:

• Behave reasonably and considerately
• Follow local laws and customs
• Not endanger yourself or others
• Cooperate with our staff and suppliers

9. Our Responsibilities and Limitations

9.1 Our Duty of Care

We will:

• Exercise reasonable skill and care in providing our services
• Select reputable suppliers and partners
• Provide accurate information to the best of our knowledge
• Assist you in case of difficulties during your trip

9.2 Limitation of Liability

Our liability is limited as follows:

• We are not liable for actions of independent suppliers
• We are not responsible for events beyond our reasonable control
• Our total liability is limited to the cost of your booking
• We exclude liability for indirect or consequential losses

9.3 Force Majeure

We are not liable for failure to perform due to Force Majeure events including:

• Natural disasters and severe weather
• War, terrorism, and civil unrest
• Government actions and travel restrictions
• Strikes and industrial action
• Pandemic and health emergencies

10. Data Protection and Privacy

We process your personal information in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing.

11. Intellectual Property

All content on our Website, including text, images, logos, and design elements, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or modify our content without written permission.

12. Website Terms

12.1 Acceptable Use

When using our Website, you agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Introduce viruses or malicious code
• Interfere with other users' access to the Website

12.2 Website Availability

We aim to keep our Website available 24/7, but cannot guarantee uninterrupted access. We may temporarily suspend access for maintenance or other reasons.

13. Complaints and Disputes

13.1 Complaints Procedure

If you have a complaint:

• Contact us immediately during your trip if possible
• Submit written complaints within 28 days of return
• Provide full details and supporting evidence
• We will investigate and respond within 28 days

13.2 Alternative Dispute Resolution

If we cannot resolve your complaint directly, you may refer the matter to:

• ABTA arbitration scheme (if applicable)
• Relevant ombudsman services
• Small claims court

14. General Provisions

14.1 Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

14.2 Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between us.

14.3 Changes to Terms

We may update these Terms from time to time. Updated terms will be posted on our Website with a new "last updated" date.

14.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

If you have any questions about these Terms, please contact us: